Shipping policy

Shipping Policy

Effective Date: [1/11/2025]
Store Name: [DigiDentals]
Location: Egypt

1. Order Processing

  • All orders are processed within 2–3 business days after payment confirmation.

  • Orders placed after 5:00 PM or on Fridays and public holidays will be processed the next working day.

  • You will receive an order confirmation email once your purchase has been verified  and msg in what's up 

  • our customers service will call you

2. Shipping Coverage

We currently ship dental supplies across Egypt, including:

  • Greater Cairo & Giza

  • Alexandria

  • Delta & Canal Cities (e.g., Tanta, Mansoura, Ismailia)

  • Upper Egypt (e.g., Minya, Assiut, Luxor, Aswan)

3. Shipping Methods & Delivery Time

Region Estimated Delivery Time Delivery Fee
Inside Cairo & Giza 1–2 business days EGP 70
Delta Cities (e.g., Tanta, Mansoura) 2–3 business days EGP 110
Alexandria 3–4 business days EGP 125
Upper Egypt 4–6 business days EGP 195

Note: Delivery times are estimates and may vary due to courier delays, weather conditions, or stock availability.

4. Shipping Partners

We work with trusted local couriers to ensure safe and timely delivery of your dental products.
All shipments are tracked, and you will receive your tracking number by email or WhatsApp once the order is dispatched.

5. Cash on Delivery (COD)

  • COD service is available for all cities in Egypt.

  • Customers are kindly requested to confirm availability before delivery.

6. Shipping for Bulk or Clinic Orders

For bulk purchases or clinic orders, delivery time and cost may vary based on quantity and destination.
Please contact our support team for custom shipping arrangements at:
📧 [cto.digidentals@gmail.com]
📞 [Your Phone ( 01500025569 ) / WhatsApp ( 01500025569 ) ]

7. Order Tracking

Once your order is shipped, you will receive:

  • A tracking link via email or WhatsApp.

  • Regular updates until delivery.
    If you do not receive tracking details within 48 hours, please contact our support team.

8. Failed Deliveries

If delivery is attempted and the customer is unreachable or unavailable, the courier will retry once.
After two failed attempts, the order may be returned to our warehouse, and the customer may be charged return shipping fees.

9. International Shipping

Currently, we only ship within Egypt.
For international orders or special export requests, please contact our sales team directly.

10. Contact Us

If you have any questions about shipping or delivery, please reach out:
📧 [cto.digidentals@gmail.com]
📞 [Your Store 01014018174 ]
📍 [ Tanta - EGYPT ]