Shipping policy
Shipping Policy
Effective Date: September 3, 2026
DigiDentals delivers dental supplies across Egypt. Delivery fees and estimated delivery times depend on your delivery destination and order value.
1. Delivery Time
Estimated delivery is 2–3 business days, depending on the delivery governorate, product availability, and courier operations.
Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, product availability, or circumstances outside DigiDentals' control.
2. Shipping Coverage
We currently deliver across Egypt, including:
- Greater Cairo & Giza
- Delta
- Alexandria
- Ismailia & Port Said
- Upper Egypt
- Matrouh
- South Sinai
- Red Sea
Delivery availability is determined by the shipping zones available at checkout.
3. Shipping Methods & Delivery Fees
DigiDentals offers Standard Delivery across Egypt.
Delivery fees are based on your delivery destination and order value. The applicable delivery fee is automatically calculated and displayed at checkout before you complete your order.
| Region | EGP 0–499 | EGP 500–1,999 | EGP 2,000–2,999 | EGP 3,000–3,999 | EGP 4,000+ |
|---|---|---|---|---|---|
| Cairo & Greater Cairo | EGP 150 | EGP 99 | EGP 79 | EGP 49 | FREE |
| Delta | EGP 150 | EGP 99 | EGP 79 | EGP 49 | FREE |
| Alexandria | EGP 160 | EGP 109 | EGP 89 | EGP 59 | FREE |
| Ismailia & Port Said | EGP 150 | EGP 99 | EGP 79 | EGP 49 | FREE |
| Upper Egypt, Matrouh, South Sinai & Red Sea | EGP 199 | EGP 179 | EGP 139 | EGP 99 | FREE |
Free Delivery: Orders of EGP 4,000 or more qualify for free delivery.
The final shipping charge applicable to your order will always be shown at checkout before you place your order.
4. Payment & Delivery Priority
InstaPay is our recommended payment option. Payments made through InstaPay help us process orders faster and may qualify for priority delivery.
For the fastest order processing, we recommend paying through InstaPay.
Cash on Delivery (COD) is also available across Egypt. Customers pay the order amount in cash when the order is delivered.
Our customer service team may contact you by phone or WhatsApp before delivery to confirm your order and delivery details.
5. Large & Bulk Orders
For unusually large or bulk orders, delivery arrangements may vary depending on the order quantity and destination.
If special delivery arrangements are required, our team will contact you to coordinate the order.
6. Shipping & Tracking
Orders are shipped through DigiDentals' delivery partners.
Where tracking is available, tracking details will be provided by email or WhatsApp after the order has been dispatched.
If you have not received your tracking information within 48 hours after dispatch, please contact our customer service team.
7. Failed Delivery Attempts
If a delivery attempt is unsuccessful because the customer is unavailable or unreachable, the courier may make another delivery attempt.
After repeated unsuccessful delivery attempts, the order may be returned to the sender. Additional return shipping charges may apply where applicable.
8. International Shipping
DigiDentals currently ships within Egypt only.
9. Contact Us
For questions about shipping, delivery, or your order, please contact us:
📱 WhatsApp: 01014018174
📧 Email: CTO.DigiDentals@gmail.com
DigiDentals
Egypt