سياسة الاسترداد

Refund & Return Policy

Effective Date: September 3, 2026

We want you to be satisfied with your purchase. If you need to return an eligible item, you may request a return within 14 days of receiving your order.

1. Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging where applicable. Proof of purchase may be required.

Some products may not be eligible for return due to their nature, packaging, or usage requirements.

2. How to Request a Return

To request a return, please contact us at:

📧 CTO.DigiDentals@gmail.com

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Our team will review your request and provide the return instructions if the return is approved.

3. Return Shipping

For eligible returns, the customer is responsible for the return shipping cost, unless the item was received damaged, defective, or incorrect.

4. Restocking Fee

A 20% restocking fee may apply to approved returns.

5. Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If an item is damaged, defective, or you received the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

6. Non-Returnable Items

Products that have been used, opened, altered, or cannot be resold in their original condition may not be eligible for return.

For questions about whether a specific product is eligible for return, please contact us before returning the item.

7. Exchanges

If you need a different product, the simplest option is usually to return the eligible item and place a new order for the replacement product.

8. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method, subject to the payment method and processing requirements.

Refund processing times may vary depending on the payment provider or financial institution.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

📱 WhatsApp: 01014018174

📧 Email: CTO.DigiDentals@gmail.com

DigiDentals
Egypt